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Privacy Policy

Effective Date: August 10, 2026

Diamond Elite Maids ("Diamond Elite Maids," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a quote, book a cleaning service, make a payment, communicate with us, or apply to become an independent cleaning contractor.

By accessing or using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Diamond Elite Maids, we may collect information including:

Information You Provide

When you request a quote, schedule a cleaning, contact us, or otherwise interact with our services, we may collect:

First and last name
Email address
Phone number
Service address
Billing information
Property information
Number of bedrooms and bathrooms
Cleaning preferences
Service requests and notes
Appointment information
Account information
Communications you send to us
Other information you voluntarily provide

Payment Information

When you make a payment, your payment information may be processed by a third-party payment processor.

We may receive transaction-related information such as the transaction amount, payment status, transaction date, and limited payment details.

We do not intend to store complete credit or debit card numbers on our own systems.

Website and Device Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of visits
Website interactions
General geographic information
Cookies and similar tracking information

2. Information Collected From Independent Cleaning Contractors

If you apply to become an independent cleaning contractor with Diamond Elite Maids, we may collect information necessary to evaluate your application, complete onboarding, verify information, manage contractor relationships, and communicate available cleaning assignments.

This information may include:

First and last name
Phone number
Email address
Mailing or business address
Service area
Cleaning experience
Availability
Cleaning services offered
Business information
Insurance information
Tax documentation
Identification information
Contractor agreement information
Screening information, where applicable
Onboarding information
Payment information necessary to process contractor payments

We may use third-party service providers to assist with contractor screening, verification, document management, scheduling, payment processing, and contractor administration.

3. How We Use Your Information

Diamond Elite Maids may use personal information to:

Provide cleaning services
Process bookings and appointments
Provide estimates and quotes
Manage cleaning assignments
Coordinate cleaning operations
Process payments
Send appointment confirmations and reminders
Communicate with customers
Provide customer support
Manage customer accounts
Improve our website and services
Request customer feedback and reviews
Send marketing communications where permitted
Prevent fraud and misuse
Maintain website and system security
Process independent contractor applications
Verify contractor information
Process contractor documentation
Communicate cleaning assignments
Process contractor payments
Maintain business records
Comply with legal obligations
Protect our business, customers, contractors, and property

4. REYN Salon Suites

Diamond Elite Maids uses REYN Salon Suites to support certain business operations, including customer relationship management, website forms, lead management, appointment-related communications, marketing automation, customer communications, and other administrative functions.

Personal information submitted through Diamond Elite Maids' website, forms, booking systems, or communications may be processed through REYN Salon Suites in connection with these services.

5. Third-Party Service Providers

Diamond Elite Maids works with trusted third-party service providers that help us operate our business and provide our services.

These providers may process personal information on our behalf for purposes such as:

Booking and scheduling
Customer relationship management
Payment processing
Email and text communications
Contractor management
Background screening
Identity or information verification
Website hosting
Analytics
Advertising
Information technology
Security
Accounting and bookkeeping
Other legitimate business operations

We may share personal information with these providers when reasonably necessary for them to perform services on our behalf.

We expect our service providers to handle personal information appropriately and use it only for legitimate business purposes and the services they provide to us.

Third-party service providers may have their own privacy policies governing how they collect, use, and process information.

6. How We Share Information

We do not sell your personal information as a product for money.

We may share personal information with trusted service providers when reasonably necessary to operate Diamond Elite Maids and provide our services.

We may also disclose personal information when reasonably necessary to:

Comply with applicable law
Respond to legal processes
Respond to governmental requests
Investigate fraud or suspected unlawful activity
Protect our rights and property
Protect the safety of our customers, contractors, or others
Enforce our agreements and policies
Complete a business transaction such as a merger, acquisition, sale, or transfer of assets

7. Information Shared With Independent Cleaning Contractors

When necessary to complete a customer's cleaning appointment, Diamond Elite Maids may provide an assigned independent cleaning contractor with information reasonably necessary to perform the cleaning assignment.

This may include:

Customer name
Service address
Appointment date and time
Cleaning service requested
Property information
Access instructions
Customer-specific cleaning instructions
Other information reasonably necessary to complete the assignment

Independent contractors are expected to use customer information only for legitimate purposes related to their assigned cleaning services and to handle customer information appropriately.

8. Text Messages and Phone Communications

If you provide your phone number, Diamond Elite Maids may use it to communicate with you regarding:

Quotes
Appointments
Booking confirmations
Appointment reminders
Cleaning updates
Customer service
Contractor applications
Contractor onboarding
Cleaning assignments
Other services or communications you request

Where required by applicable law, we will obtain appropriate consent before sending marketing text messages.

You may opt out of marketing text messages by following the instructions provided in the message, such as replying STOP.

You may continue to receive transactional or service-related communications that are necessary to provide services you have requested.

9. Email Communications

We may use your email address to send:

Quotes
Booking confirmations
Appointment information
Receipts
Service updates
Customer support responses
Contractor application communications
Contractor onboarding communications
Cleaning assignment information
Requested marketing communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the email.

10. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:

Operate our website
Remember certain preferences
Understand how visitors use our website
Measure website performance
Measure advertising performance
Improve our services
Support marketing and remarketing activities

Third-party services used on our website may also use cookies or similar technologies according to their own privacy policies.

You may be able to control cookies through your web browser settings. Disabling certain cookies may affect certain website functionality.

11. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If we become aware of a security incident involving personal information, we will take appropriate steps consistent with applicable law.

12. How Long We Keep Information

We retain personal information for as long as reasonably necessary to:

Provide requested services
Maintain customer and business records
Process transactions
Fulfill contractual obligations
Manage contractor relationships
Resolve disputes
Prevent fraud
Meet accounting requirements
Comply with applicable laws
Protect our legal rights

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal, accounting, and business requirements.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, booking platforms, social media platforms, or other services.

Diamond Elite Maids does not control and is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing personal information.

14. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

15. Your Privacy Choices and Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain marketing communications
Withdraw consent where applicable
Request information about certain categories of personal information we collect or disclose