Terms & Conditions
Terms & Conditions
Effective Date: August 10, 2026
Welcome to Diamond Elite Maids. These Terms & Conditions ("Terms") govern your use of the Diamond Elite Maids website and your purchase or use of our cleaning services.
By accessing our website, requesting a quote, booking a cleaning service, making a payment, or otherwise using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
1. About Diamond Elite Maids
Diamond Elite Maids provides residential and commercial cleaning services, including house cleaning, maid services, deep cleaning, move-in/move-out cleaning, apartment cleaning, office cleaning, and other cleaning services described on our website.
Services may be performed by independent cleaning contractors engaged by Diamond Elite Maids.
2. Eligibility
You must be at least 18 years old or otherwise legally authorized to enter into a binding agreement to book our services.
By booking a service, you represent that the information you provide is accurate and complete.
3. Online Booking
Diamond Elite Maids provides online booking for customer convenience.
When booking a service, you agree to provide accurate information regarding:
Property address
Property size
Number of bedrooms
Number of bathrooms
Type of cleaning requested
Current condition of the property
Special requests
Access instructions
Contact information
Pricing and availability may depend on the accuracy of the information provided during booking.
If information provided during booking is materially inaccurate or the condition of the property differs significantly from the information submitted, Diamond Elite Maids may adjust the service price, service scope, or appointment requirements.
Where an adjustment is required, we will communicate the change before proceeding whenever reasonably possible.
4. Quotes and Pricing
Quotes and prices displayed through our website or booking system are based on the information provided by the customer and the services selected.
Additional charges may apply for services or conditions that were not included in the original booking.
Examples may include:
Excessive buildup
Heavy soil
Excessive clutter
Unusual cleaning conditions
Additional rooms or areas
Specialty cleaning requests
Additional labor requested by the customer
Services outside the original scope
Diamond Elite Maids reserves the right to review and adjust pricing when the actual condition or requested scope of work differs substantially from the information used to create the original quote.
5. Payment
Payment may be required at the time of booking or according to the payment terms presented during the booking process.
Customers authorize Diamond Elite Maids and its designated payment processor to charge the payment method provided for approved services and applicable charges.
We do not require customers to pay independent cleaning contractors directly.
All customer payments should be made through the payment methods authorized by Diamond Elite Maids.
6. Cancellations and Rescheduling
We understand that plans can change.
Customers may cancel or reschedule an appointment according to the cancellation and rescheduling terms presented during booking.
Cancellation or rescheduling fees may apply when an appointment is canceled or changed within the restricted cancellation period.
If a customer repeatedly cancels, reschedules, or fails to provide access to the property, Diamond Elite Maids may restrict future booking privileges or require additional payment or authorization before accepting another appointment.
7. Lockouts and Inability to Access the Property
Customers are responsible for providing safe and reliable access to the property at the scheduled appointment time.
If our cleaning professional cannot access the property because:
No one is available to provide access
A key does not work
An access code is incorrect
A gate is locked
An alarm prevents entry
Building management does not provide access
Other access instructions are inaccurate
the appointment may be treated as a missed appointment or lockout.
Applicable fees may apply.
8. Customer Responsibilities
Customers are responsible for:
Providing accurate booking information
Providing safe access to the property
Communicating special instructions before the appointment
Securing valuables and personal belongings
Removing excessive clutter when necessary
Informing Diamond Elite Maids of known hazards
Ensuring that utilities necessary for cleaning are available
Ensuring that pets are properly secured when necessary
Customers should notify Diamond Elite Maids in advance about circumstances that could affect the safety of cleaning personnel or the completion of the service.
9. Pets
We welcome homes with pets.
However, customers are responsible for securing pets when necessary to prevent injury, escape, interference with cleaning, or damage to property.
Diamond Elite Maids may decline or modify a service if an animal presents a safety concern.
10. Hazardous or Unsafe Conditions
For the safety of customers, cleaning professionals, and others, Diamond Elite Maids may refuse or stop services if the property contains hazardous or unsafe conditions.
These may include:
Exposed electrical hazards
Active infestations
Biohazards
Human or animal waste
Unsafe structural conditions
Weapons left in areas where cleaning is being performed
Dangerous chemicals
Severe mold conditions
Excessive pest activity
Fire hazards
Other conditions presenting an unreasonable safety risk
If services are stopped or refused because of unsafe conditions, applicable charges may still apply depending on the circumstances.
11. Scope of Cleaning Services
Cleaning services are performed according to the service selected during booking and the applicable Diamond Elite Maids cleaning checklist.
Not every service includes every possible cleaning task.
Customers should review the service description and communicate special requests before the appointment.
Specialty services may require separate pricing or approval.
12. Deep Cleaning
Deep cleaning is intended to provide a more detailed cleaning than standard recurring housekeeping.
Deep cleaning may include additional attention to areas such as:
Baseboards
Doors
Ceiling fans
Blinds
Window sills
Detailed bathroom surfaces
Detailed kitchen surfaces
Other commonly overlooked areas
Deep cleaning does not guarantee removal of permanent stains, damage, discoloration, hard-water buildup, mold, or conditions that cannot reasonably be removed through standard cleaning methods.
13. Move-In and Move-Out Cleaning
Move-in and move-out cleaning services are intended for properties that are substantially empty and ready to be cleaned.
Customers should remove personal belongings and unnecessary items before the appointment.
The property should have working electricity, running water, and safe access.
If the property is significantly occupied, cluttered, or materially different from the conditions represented during booking, additional charges or service limitations may apply.
14. Items We May Not Clean
For safety and liability reasons, Diamond Elite Maids may exclude certain items or services from standard cleaning.
These may include:
Exterior windows
High or unsafe areas
Biohazard cleanup
Human waste
Animal waste beyond ordinary pet-related cleaning
Pest extermination
Heavy mold remediation
Hoarding cleanup
Hazardous materials
Exterior pressure washing
Carpet extraction
Heavy construction debris
Large amounts of trash
Moving heavy furniture or appliances
Other specialty services not specifically included in the booking
Customers may contact us to determine whether specialty services are available.
15. Breakage, Damage, and Pre-Existing Conditions
Diamond Elite Maids and its cleaning contractors will take reasonable care while performing services.
Customers should notify us of fragile, valuable, antique, or unusually delicate items before service.
Diamond Elite Maids is not responsible for:
Pre-existing damage
Normal wear and tear
Improperly installed items
Defective materials
Loose fixtures
Items that are unstable or improperly secured
Damage caused by defective surfaces or materials
Damage resulting from conditions that were not disclosed to us
If you believe damage occurred during a cleaning appointment, you should notify Diamond Elite Maids as soon as reasonably possible and provide photographs or other supporting information when available.
16. Customer Satisfaction
Customer satisfaction is important to Diamond Elite Maids.
If you are dissatisfied with a cleaning service, please contact us within 24 hours of service completion whenever possible.
We may request photographs, descriptions, or other information to help us understand the concern.
If a cleaning issue is determined to be related to the original scope of service, Diamond Elite Maids may, at its discretion, arrange for a reasonable correction or re-cleaning.
A re-cleaning does not guarantee that every stain, mark, buildup, or pre-existing condition can be removed.
17. Independent Cleaning Contractors
Diamond Elite Maids may use independent cleaning contractors to perform cleaning assignments.
Independent contractors are not employees, owners, partners, or agents of Diamond Elite Maids unless expressly stated in a separate written agreement.
Customers should not make direct employment arrangements with a Diamond Elite Maids contractor for services booked through Diamond Elite Maids.
Customers are required to communicate service requests, complaints, scheduling changes, and payment matters directly through Diamond Elite Maids.
18. Contractor Assignment
Diamond Elite Maids may determine which qualified independent cleaning contractor is assigned to a particular cleaning appointment.
We may change the assigned contractor when reasonably necessary because of availability, scheduling, service area, customer needs, emergencies, or other business considerations.
A customer may request a preferred cleaning professional, but requests are not guaranteed.
19. No Direct Payment to Contractors
Customers agree not to make direct payments to independent cleaning contractors for services booked through Diamond Elite Maids.
All payments for Diamond Elite Maids services must be made through Diamond Elite Maids or its authorized payment systems.
20. Recurring Cleaning Services
Customers may choose recurring cleaning services where available.
Recurring services may be scheduled according to the frequency selected during booking, such as:
Weekly
Bi-weekly
Every four weeks
Recurring pricing, discounts, and payment terms will be presented during booking.
Customers may cancel or modify recurring services according to the applicable cancellation and scheduling terms.
21. Promotions and Discounts
Diamond Elite Maids may offer promotional codes, discounts, introductory offers, referral promotions, or other special pricing.
Unless otherwise stated:
Promotions may not be combined.
Promotional codes must be used according to their stated terms.
Promotions may have expiration dates.
Promotions may be limited to new customers or specific services.
Diamond Elite Maids reserves the right to modify or discontinue promotions.
22. Reviews and Feedback
After a service, Diamond Elite Maids may ask customers to provide feedback or leave a review.
Customers are not required to provide a review.
If you submit a review, testimonial, photograph, or other content to Diamond Elite Maids, you grant us permission to use that content for legitimate business and marketing purposes where permitted by law.
We will not knowingly misrepresent a customer's experience.
23. Website Use
You agree not to:
Use our website for unlawful purposes
Attempt to gain unauthorized access to our systems
Interfere with website functionality
Submit fraudulent information
Impersonate another person
Attempt to access another customer's information
Upload malicious code
Scrape or copy website content for unauthorized commercial purposes
We reserve the right to restrict or terminate access to our website when necessary to protect our business, customers, systems, or other users.
24. Intellectual Property
The Diamond Elite Maids name, logo, branding, website content, graphics, text, photographs, videos, designs, and other materials are owned by or licensed to Diamond Elite Maids unless otherwise stated.
You may not reproduce, distribute, modify, sell, or commercially exploit our intellectual property without written permission.
25. Third-Party Services
Our website and booking systems may use third-party services for functions including:
Payment processing
Scheduling
Customer management
Communications
Analytics
Advertising
Website functionality
Contractor management
Your use of certain third-party services may also be subject to those providers' own terms and policies.
Diamond Elite Maids is not responsible for the independent practices, availability, or policies of third-party services.
26. Limitation of Liability
To the maximum extent permitted by applicable law, Diamond Elite Maids will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
27. Service Interruptions
Diamond Elite Maids may occasionally experience circumstances that prevent or delay a scheduled service, including:
Severe weather
Natural disasters
Illness
Emergencies
Vehicle problems
Staffing or contractor availability
Utility outages
Unsafe property conditions
Government restrictions
Technology failures
Other circumstances beyond our reasonable control
When reasonably possible, we will communicate with affected customers and attempt to reschedule the service.
28. Changes to Services and Pricing
Diamond Elite Maids reserves the right to modify, discontinue, or change its services, pricing, availability, promotions, or booking requirements.
Changes will not affect services already confirmed except where reasonably necessary because of circumstances beyond our control or where additional customer approval is required.
29. Privacy
Your use of Diamond Elite Maids' website and services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, and protect personal information.
30. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable in the State of South Carolina, without regard to conflict-of-law principles.
Any legal dispute will be handled in a court with appropriate jurisdiction, subject to applicable law.
31. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.
32. Changes to These Terms
Diamond Elite Maids may update these Terms from time to time.
When changes are made, the updated Terms will be posted on this page and the Effective Date will be updated.
Your continued use of our website or services after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law.
33. Contact Us
If you have questions about these Terms & Conditions, please contact us:
Diamond Elite Maids
Email: [email protected]
Phone: (803) 784-0220
Website: www.diamondelitemaid.com
SERVICES
Residential Cleaning
Deep Cleaning
Move-In / Move-Out Cleaning
Commercial Cleaning
Airbnb Cleaning
Recurring Cleaning
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